Domains

  • What is a domain?
  • It represents a common identifier to a group of computers or devices connected to the web. They are simple Internet address designed to enable users an easy way to locate Internet sites. That is the name with which you will be identified online.

  • How can I register a domain name?
  • To register a new domain name you can do it from the homepage in section Buy your domain today or from the Control Panel in the Domains menu into the Register option. Once into the process the steps to be followed up to complete the registry will be provided for you.

  • What is the difference between the domain ccTLDs(territorials) and gTLDs(generics)?
  • Functionally, there is none. All of these domains are global and anyone of them can be seen or reached from any point of Internet. The most important difference is the domain names ccTLDs are associated with countries for example .MX domain names are associated with México.

  • Upon checking domain availability, why are there two registration options?
  • The Quick Registration, offers you the possibility to use default Registrant data, contacts, coverage and billing information you have previously configured, allowing you to make the registration process faster than the usual way, with this option the only payment method presented is Credit Card. You need to be logged in to our website and enter the Quick Registration settings, in order to take advantage of this functionality.

    On the Register option, it will be necessary to provide this information(Registrant data, contacts, coverage and billing information) during the register process, in addition to having the option to place at the time the DNS information or hire any of our additional services, and use all available payment methods.

  • How to administer a domain name?
  • The administration of a domain name takes place through the main user, which in turn can assign permissions to other users to perform some activities related to the administration of the domain name for example:

    1. To perform the modification of the DNS technical user permissions are required.
    2. The user of payment permissions are required for topics related to the payments of a domain (receive notifications, record payment orders, request payment receipt, etc.)

  • Who are the contacts related with a domain name?
  • Objects created to facilitate the administration of a Domain Name. There are four types of contact for each Domain Name: registrant, administrative, technical, and billing. In the case of some TLD's contacts are responsible for perfoming a specific task.

  • Who can execute modifications to a domain name?
  • The modifications can only be implemented by the main user related to the domain name. The DNS modifications and DS Records could be done by the user who has Technical user permissions.

    The Registrant through the authentication process can modify the following information:
    The main user account.
    Information registered (name, address, email, etc.)
    Cancel the additional service of Advanced Security

  • How do I relate sub-users to the domains I manage?
  • You can grant permissions to other users for your domain names from the Control Panel in the Domain Menu into the Give permissions to other users Option.

  • How can I modify a domain name data?
  • You can make changes from the Control Panel in the Domain menu and in My Domains section; you have to enable Operations of Administration with a code that we sent you by email, once this is done you can make the changes that you need while your session continue active into the Control Panel.

  • How can I get my key to make any changes to a domain name?
  • When starting to modify a domain name it is required a process to "Enable Management Operations" in which an authorization key is sent to the email registered as main email for the user who applies for it.

  • How soon will the changes to a domain name be made in?
  • Changes are made immediately once you've made finished into the Control Panel.

  • How can I specifically modify the name of a domain name? for instance from domain.com.mx to a new-domain.com.mx.
  • The name cannot be modified, only the data related to the main user, contacts, the DNS, the DS Records and/or Block out for transfers.

  • I want to modify a domain name, but the mail with the authorization key has not arrived yet, what can I do?
  • If at the moment you made any changes you have not received the email could be because your mailbox is saturated or it has a filter. Through the Control Panel Akky you can request the email forward with the authorization key, only login with your username and password and click on Received Messages Query. Open the message you have not received yet and click on the forward button.

  • When assigning DNS's, what does the legend "The DNS: ( name of the DNS) have to be created by the registrar that manages the domain that corresponds to the DNS"
  • It is necessary before link a DNS name which involves a domain managed by another accredited registrars, that that DNS is set up previously for the Register.

  • What is DNSSEC?
  • It is a technology that has been developed to certify the validity of the address from the Website you visit. Its full implementation will ensure that the end user is connected to the actual Website or to the service that corresponds to a particular domain name.

  • What are the DS Recods?
  • Simplifies the task of authenticating and validating the trust chain, because it resides in a parent zone (such as .mx, .com, .net, among others) and indicates necessary information from a Domain Name. When the validation response is successful, it is ensured that the response actually comes from the Domain Name administrator. These records must be generated by the DNS administrator of the Domain Name, for example the hosting provider or system administrator, whom the Domain Name Holder has appointed.

  • What are the documents required to register a .edu.mx domain?
    1. Copy of the Registration with the SEP or copy of the newspaper or official journal stating that according to the specific case, or when it applies, copy of the registration with the CONACYT.
    2. A letter including letterhead of the educational institution requesting the domain name, which will be the only one authorized to use it. Download letter example in Spanish here.

      The letter should be signed only by the Principal or legal representative who is mentioned in the official document send. If it is not listed, you must send the document stating who is the current Principal or Legal Representative.

    3. Copy of an official identification of the legal representative that signs the letter.

    It is recommended to send the documentation at first instance via e-mail to ayuda@akky.mx for verification, upon receipt of confirmation that it is correct, it must be sent to:

    Address:
    Atención: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840

    It is required that the Registrant contact of domain names EDU.MX,. GOB.MX and. NET.MX domain names is the institution that requests it.

  • What are the documents required to register a .gob.mx domain?
    1. A letter including letterhead of the Mexican Government in which it requests the Domain Name, signed by the legal representative.Download letter example in Spanish here
    2. Copy of the appointment of the person that signs the letter, in which it requests the Domain Name.
    3. Copy of an official identification of the legal representative that signs the letter.

    It is recommended to send the documentation at first instance via e-mail to ayuda@akky.mx for verification, upon receipt of confirmation that it is correct, it must be sent to:

    Address:
    Atención: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840

    It is required that the Registrant contact of domain names EDU.MX,. GOB.MX and. NET.MX domain names is the institution that requests it.

  • What are the documents required to register a .net.mx domain?
    1. Copy of the registration with the Federal Communications Commission as a provider of services mentioned above.
    2. A letter including letterhead requesting the Domain Name. It is important to mention the information of the services they offer. The letter must be signed by the attorney or the legal representative.
    3. Copy of an official identification of the person who signs the letter.

    It is recommended to send the documentation at first instance via e-mail to ayuda@akky.mx for verification, upon receipt of confirmation that it is correct, it must be sent to:

    Address:
    Atención: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840

    It is required that the Registrant contact of domain names EDU.MX,. GOB.MX and. NET.MX domain names is the institution that requests it.

  • How make the changes to a domain. EDU.MX or .GOB.MX if you do not have access to the primary user and there isn’t way to recover your password?
  • It is necessary to send all documents marked as requirements for it registration here we show them:



    Requirements to modify domain .EDU.MX Requirements to modify domain .GOB.MX
    Copy of the Registration with the SEP or copy of the newspaper or official journal stating that according to the specific case, or when it applies, copy of the registration with the CONACYT. A letter including letterhead of the Mexican Government in which it requests the Domain Name, signed by the legal representative. Download letter example in Spanish here.
    A letter including letterhead of the educational institution requesting the domain name, which will be the only one authorized to use it. Download letter example in Spanish here. Copy of the appointment of the person that signs the letter, in which it requests the Domain Name.
    Copy of an official identification of the legal representative that signs the letter. Copy of an official identification of the legal representative that signs the letter.