Customer Service Processes

  • Customer Service
  • Akky currently provides bilingual customer service (Spanish/English), Monday to Friday from 8:30 to 19:00 hours, according to the UTC-6 time zone, through our different service channels wich are described in the Contact Us section of our website.

  • Attention to complaints or comments regarding the service
  • Akky will receive, provide attention and solution to the problems that rise in relation to the customer service provided to the clients, for which it has designated the following email account: comments@akky.mx.

  • Attention to allegations of abuse
  • Akky will receive, provide attention and respond to allegations of abuse related to domain names under our management. And will take reasonable steps to investigate the problems that rise according to the provisions of applicable Mexican law. These complaints should be sent to the following email account: abuse@akky.mx

    Likewise for authorities requiring support for the care of such cases, they can request service through the following telephone number:

    Tel: +52 (81) 8864-2625