Contact us

Contact us and we will be pleased to answer your questions, comments and suggestions.

Our Business Hours for different contact ways are:

Monday to Friday from 8:30 to 19:00 hrs.

In the following link you will learn in detail our Processes of Customer Service

We are listing the ways of contact to your disposal below:


a. In Monterrey:
  • Tel: (81) 8864-2626

b. From Inland México:
  • Tel: (01) 81 8864-2626

c. From Abroad:
  • Tel: +52 (01) 81 8864-2626

d. Abuse Cases (Authority)
  • Tel: +52 (01) 81 8864-2625


Our attention through our email accounts have a maximum response time of 24 hours during our business hours.
Upon receiving the message we will automatically send you a ticket with wich we will give you attention..

Online Help:

You can also login to our Online Help located on the upper menu. You will be assisted in real-time.


If you have any questions about domain names please contact us to the following address:

If you have any doubts about the payment process, please contact us at:

If you have any comments about our services in general, please contact us at:

Report domains name use abuse cases:

Upon receiving your message we will send you the ID number Ticket to assist on your doubt or comment.

Social Networks:

Av. Eugenio Garza Sada 427 L4-6
Col. Altavista
Monterrey, Nuevo León
C.P. 64840
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Legal advice:

To contact our Legal Department, please send an email to:
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