Domains

  • What is a domain?
  • It represents a common identifier to a group of computers or devices connected to the web. They are simple Internet address designed to enable users an easy way to locate Internet sites. That is the name with which you will be identified online.

  • How can I register a domain name?
  • To register a new domain name you can do it from the homepage in section Buy your domain today or from the Control Panel in the Domains menu into the Register option. Once into the process the steps to be followed up to complete the registry will be provided for you.

  • What is the difference between the domain ccTLDs(territorials) and gTLDs(generics)?
  • Functionally, there is none. All of these domains are global and anyone of them can be seen or reached from any point of Internet. The most important difference is the domain names ccTLDs are associated with countries for example .MX domain names are associated with México.

  • Upon checking domain availability, why are there two registration options?
  • The Quick Registration, offers you the possibility to use default Registrant data, contacts, coverage and billing information you have previously configured, allowing you to make the registration process faster than the usual way, with this option the only payment method presented is Credit Card. You need to be logged in to our website and enter the Quick Registration settings, in order to take advantage of this functionality.

    On the Register option, it will be necessary to provide this information(Registrant data, contacts, coverage and billing information) during the register process, in addition to having the option to place at the time the DNS information or hire any of our additional services, and use all available payment methods.

  • How to administer a domain name?
  • The administration of a domain name takes place through the main user, which in turn can assign permissions to other users to perform some activities related to the administration of the domain name for example:

    1. To perform the modification of the DNS technical user permissions are required.
    2. The user of payment permissions are required for topics related to the payments of a domain (receive notifications, record payment orders, request payment receipt, etc.)

  • Who are the contacts related with a domain name?
  • Objects created to facilitate the administration of a Domain Name. There are four types of contact for each Domain Name: registrant, administrative, technical, and billing. In the case of some TLD's contacts are responsible for perfoming a specific task.

  • Who can execute modifications to a domain name?
  • The modifications can only be implemented by the main user related to the domain name. The DNS modifications and DS Records could be done by the user who has Technical user permissions.

    The Registrant through the authentication process can modify the following information:
    The main user account.
    Information registered (name, address, email, etc.)
    Cancel the additional service of Advanced Security

  • How to change the Main User in a domain name?
  • To change the Main User and transfer a domain name administration, you must log in to Akky’s Control Panel with the actual Main User of the domain name; subsequently choose the “Change User” option located on “Domains” zone in the option menu to the left of your screen; select the domain name you would transfer and click on the “Search users” link; write the new Akky’s user (if you don’t have one, you can sign up here) and press the “Search” button; from the “Users found” list, choose the user clicking on it; once the user appears in the “New user” box, press the “Continue” button; in the Enable Management Operations window, you must press the “Send to my email” button to obtain the Management Operations Code requested, once the Code is written or copied, press the “Continue” button; to confirm the changes, you must press the “Continue” button.
    In case you do not have access to the actual Main User, but you are the actual Registrant from the domain name, it would be necessary to start an Authentication process described in the Registrant section of our help.

  • How do I relate sub-users to the domains I manage?
  • You can grant permissions to other users for your domain names from the Control Panel in the Domain Menu into the Give permissions to other users Option.

  • How can I modify a domain name data?
  • You can make changes from the Control Panel in the Domain menu and in My Domains section; you must select the domain names and click on the option that is related to what you want to modify. We display you on screen the selected domains, you must click on "Continue" to move forward.

    If in the Security Level of your user account you have set "Enable Authorization Code" it will be necessary for to make any changes that Akky send you an authorization code to the email account you have associated with your User, so you should click on the "Send to my email" button; once you get the code you should copy/paste it in the text box named "Code".

    If you have domains with the additional Advanced Security service, you will need to authenticate your identity: on the screen we will display the documents you need to send us for the modifications requested to be enabled for those specific domain names.

    Once authenticated, we will email the authorization to you so you can make all the changes you want, while your session is active.

  • How can I get my key to make any changes to a domain name?
  • When starting to modify a domain name it is required a process to "Enable Management Operations" in which an authorization key is sent to the email registered as main email for the user who applies for it.

  • How soon will the changes to a domain name be made in?
  • Changes are made immediately once you've made finished into the Control Panel.

  • How can I specifically modify the name of a domain name? for instance from domain.com.mx to a new-domain.com.mx.
  • The name cannot be modified, only the data related to the main user, contacts, the DNS, the DS Records and/or Block out for transfers.

  • I want to modify a domain name, but the mail with the authorization key has not arrived yet, what can I do?
  • If at the moment you made any changes you have not received the email could be because your mailbox is saturated or it has a filter. Through the Control Panel Akky you can request the email forward with the authorization key, only login with your username and password and click on Received Messages Query. Open the message you have not received yet and click on the forward button.

  • When assigning DNS's, what does the legend "The DNS: ( name of the DNS) have to be created by the registrar that manages the domain that corresponds to the DNS"
  • It is necessary before link a DNS name which involves a domain managed by another accredited registrars, that that DNS is set up previously for the Register.

  • What is DNSSEC?
  • It is a technology that has been developed to certify the validity of the address from the Website you visit. Its full implementation will ensure that the end user is connected to the actual Website or to the service that corresponds to a particular domain name.

  • What are the DS Recods?
  • Simplifies the task of authenticating and validating the trust chain, because it resides in a parent zone (such as .mx, .com, .net, among others) and indicates necessary information from a Domain Name. When the validation response is successful, it is ensured that the response actually comes from the Domain Name administrator. These records must be generated by the DNS administrator of the Domain Name, for example the hosting provider or system administrator, whom the Domain Name Holder has appointed.

  • What are the documents required to register a .edu.mx domain?
    1. It is important that the domain name you choose must be derived straight from the name that the Mexican Education Secretariat gives to the school. I.e. if your school name is "Escuela Primaria Emiliano Zapata" the domain names you can request could be epez.edu.mx, primariaez.edu.mx, primariaemilianozapata.edu.mx, pemilianozapata.edu.mx, or any other that be derived straight from the school name and available. Any word not included in your school name, cannot be use as part of your domain name.
      1. a. Recent dated letter that includes the expedition place, with letterhead and seal of the school, addressed to Registry MX, where the domain name is indicated, and his activation requested, in addition, you must include a brief description of the content the domain will have. The letter must be signed by the Principal or the Legal Representative, and must contain his full name and his job title.
      2. b. Copy of the Mexican Education Secretariat Registration Proof or copy of the Mexican Federation Journal that grants the official validity (Creation Decree); or when applies, copy of the CONACYT Registration Proof.
      3. c. In case that the Mexican Education Secretariat Registration Proof, or the copy of the Mexican Federation Journal not mention the name and job title of the Principal or the Legal Representative, it is necessary to present copy of his / her official appointment.
      4. d. Copy of a photo official identification from the one that signs the Letter.

    Akky recommends that before you send your documentation to our facilities, request the revision of the same via email in help@akky.mx , in order to avoid including information that is no longer needed for the activation request or from having to correct your Letter and make a new shipment, delating with this the activation process. Akky will dispose safely the non-requested information.

    Our address to send your original Letter with autograph signature and documentation is:
    Address:
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840
    Tel: +52 (81) 8864-2626

    It is required that the Registrant contact of domain names EDU.MX domain names is the institution that requests it.

  • What are the documents required to register a .gob.mx domain?
    1. a. Recent dated letter that includes the expedition place, with letterhead and seal of the Government Dependence, addressed to Registry MX, where the domain name is indicated, and his activation requested, in addition, you must include a brief description of the content the domain will have. The letter must be signed by the Legal Representative, and must contain his full name and his job title.
    2. b. Copy of the official appointment of the Legal Representative.
    3. c. Copy of a photo official identification from the one that signs the Letter.

    Akky recommends that before you send your documentation to our facilities, request the revision of the same via email in help@akky.mx, in order to avoid including information that is no longer needed for the activation request or from having to correct your Letter and make a new shipment, delating with this the activation process. Akky will dispose safely the non-requested information.

    Our address to send your original Letter with autograph signature and documentation is: Address:
    Closed Domain Names Department
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840
    Tel: +52 (81) 8864-2626

    It is required that the Registrant contact of domain names GOB.MX domain names is the institution that requests it.

  • What are the documents required to register a .net.mx domain?
  • The domain name you choose must be derived straight from the name of the person or company that appears on the IFETEL Registration Proof. I.e. if your school name is "Telecomunicaciones del Noreste" the domain names you can request could be t-n.net.mx, telnor.net.mx, telnoreste.net.mx, or any other that be derived straight from your name and available. Any word not included in your name, cannot be use as part of your domain name.

    1. a. Recent dated letter that includes the expedition place, with letterhead and seal of the person or company that appears on the IFETEL Registration Proof, addressed to Registry MX, where the domain name is indicated, and his activation requested, in addition, you must include a brief description of the content the domain will have. The letter must be signed by the Principal or the Legal Representative, and must contain his full name and his job title.
    2. b. Copy of the IFETEL Registration Proof.
    3. c. In case that the IFETEL Registration Proof not mention the name and job title of the Principal or the Legal Representative, it is necessary to present copy of his / her official appointment.
    4. d. Copy of a photo official identification from the one that signs the Letter.

    Akky recommends that before you send your documentation to our facilities, request the revision of the same via email in help@akky.mx, in order to avoid including information that is no longer needed for the activation request or from having to correct your Letter and make a new shipment, delating with this the activation process. Akky will dispose safely the non-requested information.

    Our address to send your original Letter with autograph signature and documentation is:
    Address:
    Atención: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840
    Tel: +52 (81) 8864-2626

  • How make the changes to a domain. EDU.MX or .GOB.MX if you do not have access to the primary user and there isn't way to recover your password?
    1. 1. It is necessary to send all documents marked as requirements for it registration here we show them: You must have an Akky user, if still not, you can sign up here.
    2. 2. Send via courier mail or certified mail to our offices in Monterrey, Mexico, in a time not to exceed 30 calendar days, the following documentation:
      1. a. Recent dated letter that includes the expedition place, with letterhead and seal of the school, addressed to Akky, a NIC Mexico Division, where indicates the domain name to modify, and request the update of the Registrant information, and set a new Main User. The letter must be signed by the Principal or the Legal Representative, and must contain his full name and his job title. The new information we need is:
        1. i. Registrante (Write the name that the Mexican Education Secretariat gives to the school)
        2. ii. E-mail:
        3. iii. Direccion: (Address, including street and number, zip code, town, city, state, country)
        4. iv. Telefono Con Codigo de Area (Phone number including area and country code):
        5. v. RFC de la empresa (only for companies with Billing in Mexico):
        6. vi. Persona de Contacto y Puesto (Contact Person and Job Title):
        7. vii. Cantidad de empleados aproximada (Approximate number of employees):
        8. viii. Usuario Principal: (New Main User)
      2. b. Copy of the Mexican Education Secretariat Registration Proof or copy of the Mexican Federation Journal that grants the official validity (Creation Decree); or when applies, copy of the CONACYT Registration Proof.
      3. c. In case that the Mexican Education Secretariat Registration Proof, or the copy of the Mexican Federation Journal not mention the name and job title of the Principal or the Legal Representative, it is necessary to present copy of his / her official appointment.
      4. d. Copy of a photo official identification from the one that signs the Letter.

    Akky recommends that before you send your documentation to our facilities, request the revision of the same via email in help@akky.mx, in order to avoid including information that is no longer needed for the activation request or from having to correct your Letter and make a new shipment, delating with this the activation process. Akky will dispose safely the non-requested information.

    Our address to send your original Letter with autograph signature and documentation is:
    Address: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840
    Tel: +52 (81) 8864-2626

  • Which are the requirements to modify a .GOB.MX domain name if you do not have control of the Main User, and it is no way to recover his password?
    1. 1. You must have an Akky user, if still not, you can sign up here.
    2. 2. Send via courier mail or certified mail to our offices in Monterrey, Mexico, in a time not to exceed 30 calendar days, the following documentation:
      1. a. Recent dated letter that includes the expedition place, with letterhead and seal of the Government Dependence, addressed to Akky, a NIC Mexico Division, where indicates the domain name to modify, and request the update of the Registrant information, and set a new Main User. The letter must be signed by the Legal Representative, and must contain his full name and his job title. The new information we need is:
        1. i. Registrante (Write the name of the Mexican Government Dependence)
        2. ii. E-mail:
        3. iii. Direccion: (Address, including street and number, zip code, town, city, state, country)
        4. iv. Telefono Con Codigo de Area (Phone number including area and country code):
        5. v. RFC de la empresa (only for companies with Billing in Mexico):
        6. vi. Persona de Contacto y Puesto (Contact Person and Job Title):
        7. vii. Cantidad de empleados aproximada (Approximate number of employees):
        8. viii. Usuario Principal: (New Main User)
      2. b. Copy of the official appointment of the Legal Representative.
      3. c. Copy of a photo official identification from the one that signs the Letter.

    Akky recommends that before you send your documentation to our facilities, request the revision of the same via email in help@akky.mx, in order to avoid including information that is no longer needed for the activation request or from having to correct your Letter and make a new shipment, delating with this the activation process. Akky will dispose safely the non-requested information.

    Our address to send your original Letter with autograph signature and documentation is:
    Address: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840
    Tel: +52 (81) 8864-2626

  • Which are the requirements to modify a .NET.MX domain name if you do not have control of the Main User, and it is no way to recover his password?
    1. 1. You must have an Akky user, if still not, you can sign up here.
    2. 2. Send via courier mail or certified mail to our offices in Monterrey, Mexico, in a time not to exceed 30 calendar days, the following documentation:
      1. a. Recent dated letter that includes the expedition place, with letterhead and seal of the person or company that appears on the IFETEL Registration Proof, addressed to Akky, a NIC Mexico Division, where indicates the domain name to modify, and request the update of the Registrant information, and set a new Main User. The letter must be signed by the Legal Representative, and must contain his full name and his job title. The new information we need is:
        1. i. Registrante (Write the name of the person or company that appears on the IFETEL Registration Proof)
        2. ii. E-mail:
        3. iii. Direccion: (Address, including street and number, zip code, town, city, state, country)
        4. iv. Telefono Con Codigo de Area (Phone number including area and country code):
        5. v. RFC de la empresa (only for companies with Billing in Mexico):
        6. vi. Persona de Contacto y Puesto (Contact Person and Job Title):
        7. vii. Cantidad de empleados aproximada (Approximate number of employees):
        8. viii. Usuario Principal: (New Main User)
      2. b. Copy of the IFETEL Registration Proof.
      3. c. In case that the IFETEL Registration Proof not mention the name and job title of the Principal or the Legal Representative, it is necessary to present copy of his / her official appointment.
      4. d. Copy of a photo official identification from the one that signs the Letter.

    Akky recommends that before you send your documentation to our facilities, request the revision of the same via email in help@akky.mx, in order to avoid including information that is no longer needed for the activation request or from having to correct your Letter and make a new shipment, delating with this the activation process. Akky will dispose safely the non-requested information.

    Our address to send your original Letter with autograph signature and documentation is:
    Address: Registry .MX
    Av. Eugenio Garza Sada 427 L4-6
    Col. Altavista
    Centro Comercial Pabellón Tec
    Monterrey, Nuevo León, México
    C.P. 64840
    Tel: +52 (81) 8864-2626